We checked in and the look of the place was beautiful. We settled in, and the TV and the remote did not work properly. We replaced the batteries, and no difference. The bed in the master suite was so hard that we could not sleep on it. On the first morning, we received no cleaning service.
Having said all of that, the worst part was that both above and below us there was construction going on. From 8 to 5, there was constant banging and pounding up and down the stairs. We were on vacation and had hoped for a nice, quiet
week. Given the number of properties that you manage and the lack of people in aspen at the time, I would have expected to be asked if we wanted to go somewhere else because of the noise.
I have stayed here before and had none of these problems.
The location was perfect. We could hear the river (when the banging stopped), and we enjoyed the fireplace and the aspen Spa.
In all, I expected more from you.
-Gail on 10/28/2012