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Rental and Cancellation Policies

CONDOMINIUMS AND HOMES RENTAL AND CANCELLATION POLICY:

Deposit Payment: 50% of the total, inclusive of tax and service fee is due within 10 days of the initial request for reservation. If reservation is booked within the final payment due time period, full payment is required.

Final Payment: Remaining 50% of lodging plus remaining tax and service fee is due:

  • 30 days prior to the arrival date for all short term rentals for time periods other than Christmas and New Year's
  • By Oct. 15 of current year for Christmas and New Year's rentals
  • 120 days prior to arrival for all reservations of 30 days or longer

Cancellation Policy: 90% of the gross lodging will be refunded if notice of cancellation is made:

  • More than 30 days prior to arrival for all short term rents for time periods other than Christmas and New Year's
  • By Oct. 15 of current year for Christmas and New Year's rentals
  • More than 120 days prior to arrival for all reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • Within 30 days prior to arrival for winter short term rentals for time periods other than Christmas and New Year's
  • After Oct. 15 of current year for all Christmas and New Year's rentals
  • Within 120 days prior to arrival for all reservations 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

Taxes: Taxes and service fees are not included in the quoted nightly rates.

Interested in Travel Insurance? Click here for more information

Airport Transportation: Complimentary Aspen Airport transfers must be reserved a minimum of 24 hours prior to travel. Contact our front desk at (970) 920-2000 for assistance. You may also contact Smiddy Limousine, our contracted provider, directly at (888) 925-7505. Tell them you are a guest of Frias Properties.

Colorado Mountain Express can accommodate your Denver International Airport or Eagle/Vail airport transfer needs (self pay). Visit ColoradoMountainExpress.com, or contact our concierge for additional information.

Late Check-In Information: Should you arrive after hours, please use the courtesy phone located to the left of the front office door. (Please contact the front desk for current season hours during your stay.) This phone will ring directly to our night service representative, who then will meet you at the office. Should you want to reach the night service as you are driving in, please call (866) 315-2231.

Condominium Disclosure: Frias Properties of Aspen is a rental agent for condominiums and hotels that are independently owned. The nature of this relationship is that we cannot completely control the use of the accommodations we manage. Although problems are rarely encountered, we must reserve the right to change condominiums up to and including day of arrival.

Showings: We reserve the right to show any unit for rental or for sale on a 24-hour notice from 9 a.m. to 5 p.m. each day. We will make every effort to contact the guest and arrange the showing with them.

Pets/Service Dogs: House pets are not permitted in our vacation rentals. No exceptions. Certain homes will consider pets with approval and security deposit. Inquire for details. Service dogs must be disclosed to Frias Properties in advance of arrival.

Smoking: All properties are 100% non-smoking.

Independence Square Hotel

INDEPENDENCE SQUARE RENTAL AND CANCELLATION POLICY

Deposit Payment: 50% of the total, inclusive of tax and service fee is due within 10 days of the initial request for reservation. If reservation is booked within the final payment due time period, full payment is required.

Final Payment: Remaining 50% of lodging plus remaining tax and service fee is due:

  • 30 days prior to arrival for winter short term rentals for time periods other than Christmas and New Year's
  • 14 days prior to arrival for all summer short term rentals
  • By Oct. 15 of current year for all Christmas and New Year's rentals
  • 120 days prior to arrival for all reservations of 30 days or longer

Cancellation Policy: 90% of gross lodging will be refunded if notice of cancellation is made:

  • More than 30 days prior to arrival for winter short term rentals for time periods other than Christmas and New Year's
  • More than 14 days prior to arrival for all summer short term rentals
  • By Oct. 15 of current year for all Christmas and New Year's rentals
  • More than 120 days prior to arrival for all reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • Within 30 days prior to arrival for winter short term rentals for time periods other than Christmas and New Year's
  • Within 14 days prior to arrival for all summer short term rentals
  • After Oct. 15 of current year for all Christmas and New Year's rentals
  • Within 120 days prior to arrival for all reservations 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

Interested in Travel Insurance? Click here for more information

Taxes: Taxes and service fees are not included in the quoted nightly rates.

Airport Transportation: Transportation fees are not included with Independence Square reservations. Should you need assistance setting up your airport transfers, please call the front desk.

Late Check-In Information: Should you arrive after hours, please pick up your check in packet located in the after hours drop box. (Please contact the front desk for current season hours during your stay.) Should you need additional assistance, please use the phone located at the front door to call our night service at (866) 315-2231.

Sports Equipment Storage: Please be courteous to our owners and use the locker area for sporting equipment such as skis, snowboards, ski boots and poles, bicycles, cleated shoes and all other outdoor items. These items are prohibited from the lodge rooms. Using the locker room instead of your condominium for storage helps to keep your room neat and tidy. Please feel free to call in advance or check with the front desk upon arrival to be familiarized with our facility's storage.

Condominium Disclosure: Frias Properties of Aspen is a rental agent for condominiums and hotels that are independently owned. The nature of this relationship is that we cannot completely control the use of the accommodations we manage. Although problems are rarely encountered, we must reserve the right to change condominiums up to and including day of arrival.

Showings: We reserve the right to show any unit for rental or sale on a 24-hour notice from 9 a.m. to 5 p.m. each day. We will make every effort to contact the guest and arrange the showing with them.

Pets/Service Dogs: House pets are not permitted in our vacation rentals. No exceptions. Certain homes will consider pets with approval and security deposit. Inquire for details. Service dogs must be disclosed to Frias Properties in advance of arrival.

Smoking: All properties are 100% non-smoking.

Hyatt Grand Aspen, The Innsbruck Aspen, Ritz-Carlton Club and St. Regis Residences

LUXURY RESORT RENTAL AND CANCELLATION POLICY

Deposit Payment: 50% of the total, inclusive of tax and service fee is due within 10 days of the initial request for reservation. If reservation is booked within the final payment due time period, full payment is required.

Final Payment: Remaining 50% of lodging plus remaining tax and service fee is due:

  • 60 days prior to arrival for all short-term rentals for time periods other than Christmas and New Year's
  • By Oct. 1 of current year for Christmas and New Year's rentals
  • 120 days prior to arrival for all reservations 30 days or longer

Cancellation Policy: 90% of gross lodging will be refunded if notice of cancellation is made:

  • More than 60 days prior to arrival for time periods other than Christmas and New Year's
  • By Oct. 1 of current year for Christmas and New Year's rentals
  • More than 120 days prior to arrival for all reservations 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • Within 60 days prior to arrival for time periods other than Christmas and New Year's
  • After Oct. 1 of current year for all Christmas and New Year's rentals
  • Within 120 days prior to arrival for all reservations 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

Interested in Travel Insurance? Click here for more information

Taxes: Taxes are not included in the quoted nightly rates.

Reservations Assistance: If you have any questions regarding your reservation, please contact Frias Properties of Aspen (800) 633-0336.

Airport Transportation: Please call your resort's front desk 24 to 48 hours prior to arrival to arrange your Aspen Airport pick-up.

Late Check-In Information: The resort front desks are open 24 hours a day, seven days a week.

Condominium Disclosure: Frias Properties of Aspen is a rental agent for condominiums and hotels that are independently owned. The nature of this relationship is that we cannot completely control the use of the accommodations we manage. Although problems are rarely encountered, we must reserve the right to change condominiums up to and including day of arrival.

Showings: We reserve the right to show any unit for rental or sale on a 24-hour notice from 9 a.m. to 5 p.m. each day. We will make every effort to contact the guest and arrange the showing with them.

Pets/Service Dogs: House pets are not permitted in our vacation rentals. No exceptions. Certain homes will consider pets with approval and security deposit. Inquire for details. Service dogs must be disclosed to Frias Properties in advance of arrival.

Smoking: All properties are 100% non-smoking.