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Rental and Cancellation Policies

COVID-19 Exceptions

ALL LODGING PROPERTIES, FOR SUMMER 2020 (arrivals through Oct. 31, 2020)

We have updated our deposit schedules and cancellation policies for summer 2020 to account for the uncertainty that exists surrounding COVID-19 travel restrictions. Should county, state, and/or federal regulations change and impact travel to Aspen during summer 2020, we may adjust these policies.

Please be aware that many Aspen events have been cancelled, and some Aspen attractions will be closed during summer 2020. In addition, our guest services may be limited.

ALL LODGING PROPERTIES, FOR WINTER 2020-21 (arrivals between Nov. 1, 2020 - April 30, 2021)

We have updated our deposit schedules and cancellation policies for winter 2020-21 to account for the uncertainty that exists surrounding COVID-19 travel restrictions. Please find our full policies for your lodging selection below (condos & homes, Independence Square Hotel, or fractional residences).

Please be aware that Aspen events may be cancelled, and some Aspen attractions could be closed or altered during winter 2020-21. In addition, our guest services and amenities may be limited.

CONDOMINIUMS AND HOMES RENTAL AND CANCELLATION POLICY:

FOR SUMMER 2020
(arrivals through Oct. 31, 2020)

Deposit Payment:

  • 50% of the total, inclusive of tax and service fee, is due within 10 days of the initial request for reservation.
  • If reservation is booked within the final-payment-due time period, full payment is required.

Final Payment: Remaining 50% of the total, inclusive of tax and service fee, is due:

  • 14 days prior to the arrival date for all short-term rentals
  • 30 days prior to arrival for all private homes and reservations of 30 days or longer

Reservations with stays of 30 days or longer require payment by check or wire transfer.

Cancellation Policy: 90% of the gross lodging will be refunded if notice of cancellation is made:

  • More than 14 days prior to arrival for all short-term rentals
  • More than 30 days prior to arrival for all private homes and reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • Within 14 days prior to arrival for winter short-term rentals
  • Within 30 days prior to arrival for all private homes and reservations 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

FOR WINTER 2020-21
(arrivals between Nov. 1, 2020 - April 30, 2021)

Deposit Payment: 50% of the total, inclusive of tax and service fee, is due:

  • Within 10 days of the initial request for reservation for Christmas and New Year's reservations
  • By Nov. 15 of the current year for time periods other than Christmas and New Year's

If reservation is booked after Nov. 15, 2020, 50% of the total, inclusive of tax and service fee, is due within 10 days of the initial request for reservation. If reservation is booked within the final-payment-due time period, full payment is required.

Final Payment: Remaining 50% of the total, inclusive of tax and service fee, is due:

  • By Nov. 15 of current year for Christmas and New Year's rentals
  • 30 days prior to the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • 60 days prior to arrival for all reservations of 30 days or longer

Reservations with stays of 30 days or longer require payment by check or wire transfer.

Cancellation Policy: No-penalty cancellations will be accepted through Nov. 15, 2020. After Nov. 15, 2020, 90% of the gross lodging will be refunded if notice of cancellation is made:

  • Under the terms outlined in our COVID-19 Cancellation Terms (see below)
  • By Nov. 15 of current year for Christmas and New Year's rentals
  • 30 days prior to the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • 60 days prior to arrival for all reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • After Nov. 15 of current year for Christmas and New Year's rentals
  • Within 30 days of the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • Within 60 days of the arrival date for all reservations of 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

COVID-19 CANCELLATION TERMS

In the case of the bulleted instances below, 90% of the gross lodging will be refunded to the guest with written notice at least 24 hours in advance of arrival:

  • Government-mandated travel restriction (guest's place of residence or Aspen)
  • Government-mandated shutdown of lodging operations and/or total ski resort closure
  • Government-mandated quarantine requirement upon arrival for more than half the rental period

TRAVEL INSURANCE

We strongly recommend the purchase of travel insurance to protect your Aspen vacation, especially during pandemic conditions. Purchase a Trip Preserver package, our choice for vacation rental travel insurance with coverage for trip cancellation and trip interruption events. For more information, contact our Reservations Department at (970) 920-2010 or reservations@friasaproperties.com.

Covered trip cancellation / interruption events include sickness, cancelled flights due to inclement weather, injury, etc. Additionally, below are a few specific events that may be eligible for reimbursement:

  • A guest, traveling companion, or family member not traveling with the group, is diagnosed with a sickness, including COVID-19, and a physician restricts travel, the guest and /or traveling companion may be eligible for a reimbursement for their trip cancellation / interruption.
  • A guest or traveling companion requiring medical services, including medical needs from COVID-19 symptoms, may be entitled to $25,000.00 of paid medical expenses for medical services incurred during their vacation stay.
  • A guest or traveling companion is exposed to an infectious disease, including COVID-19, and receives a positive test accompanied by an attending physician's written restriction of travel, the guest and / or traveling companion may be eligible for a reimbursement for their trip cancellation / interruption. Please note, a self-quarantine is not a covered event.
  • A guest or traveling companion experiencing a job loss after one full year of employment (excluding self- employment) may be eligible for a reimbursement for their trip cancellation/interruption.

For more information, click here.

Taxes: Taxes and service fees are not included in the quoted nightly rates.

Housekeeping Services: To prioritize our most effective guest safety measures, we are offering light housekeeping services for economy, standard, and deluxe rentals while guests are in-house. (Luxury rentals receive full daily housekeeping services.) Housekeepers will visit rentals daily to make beds, replenish towels, and remove trash. Guests are required to specify a time slot at check-in and vacate their unit while housekeepers provide this service.

Check-In/Check-Out Time: Check-in time is 4 p.m., and check-out time is 10 a.m. Early check-ins and late check-outs cannot be accommodated at this time. If a guest stays beyond check-out time, we reserve the right to charge a fee of up to the full nightly rate.

Airport Transportation: Complimentary Aspen Airport transfers must be reserved a minimum of 24 hours prior to travel. Contact our front desk at (970) 920-2000 for assistance. You may also contact Smiddy Limousine, our contracted provider, directly at (888) 925-7505. Tell them you are a guest of Frias Properties.

Colorado Mountain Express can accommodate your Denver International Airport or Eagle/Vail airport transfer needs (self-pay). Visit ColoradoMountainExpress.com, or contact our concierge for additional information.

Late Check-In Information: Should you arrive after hours, please use the courtesy phone located to next to the front office door. (Please contact the front desk for current season hours during your stay.) This phone will ring directly to our night service representative, who then will meet you at the office. Should you want to reach the night service as you are driving in, please call (866) 315-2231.

Condominium Disclosure: Frias Properties of Aspen is a rental agent for condominiums and hotels that are independently owned. The nature of this relationship is that we cannot completely control the use of the accommodations we manage. Although problems are rarely encountered, we must reserve the right to change condominiums up to and including day of arrival.

Showings: We reserve the right to show any unit for rental or for sale on a 24-hour notice from 9 a.m. to 5 p.m. each day. We will make every effort to contact the guest and arrange the showing with them.

Pets/Service Dogs: Pets are not permitted in our vacation rentals. Certain rentals will consider pets with approval and security deposit. If a pet is discovered in a rental, there will be a minimum fee of $500 per night. Service dogs must be disclosed to Frias Properties, and required paperwork must be completed in advance of arrival. Any damage caused by a service animal will result in a minimum $500 fee for cleaning or repairs.

Smoking: All properties are 100% non-smoking.

Independence Square Hotel

INDEPENDENCE SQUARE RENTAL AND CANCELLATION POLICY

FOR SUMMER 2020
(arrivals through Oct. 31, 2020)

Deposit Payment:

  • 50% of the total, inclusive of tax and service fee, is due within 10 days of the initial request for reservation.
  • If reservation is booked within the final payment-due-time period, full payment is required.

Final Payment: Remaining 50% of the total, inclusive of tax and service fee, is due:

  • 7 days prior to the arrival date for all short-term rentals
  • 30 days prior to arrival for all reservations of 30 days or longer

Reservations with stays of 30 days or longer require payment by check or wire transfer.

Cancellation Policy: 90% of the gross lodging will be refunded if notice of cancellation is made:

  • More than 7 days prior to arrival for all short-term rentals
  • More than 30 days prior to arrival for all reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • Within 7 days prior to arrival for all short-term rentals
  • Within 30 days prior to arrival for all reservations 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

FOR WINTER 2020-21
(arrivals between Nov. 1, 2020 - April 30, 2021)

Deposit Payment: 50% of the total, inclusive of tax and service fee, is due:

  • Within 10 days of the initial request for reservation for Christmas and New Year's reservations
  • By Nov. 15 of the current year for time periods other than Christmas and New Year's

If reservation is booked after Nov. 15, 2020, 50% of the total, inclusive of tax and service fee, is due within 10 days of the initial request for reservation. If reservation is booked within the final-payment-due time period, full payment is required.

Final Payment: Remaining 50% of the total, inclusive of tax and service fee, is due:

  • By Nov. 15 of current year for Christmas and New Year's rentals
  • 30 days prior to the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • 60 days prior to arrival for all reservations of 30 days or longer

Reservations with stays of 30 days or longer require payment by check or wire transfer.

Cancellation Policy: No-penalty cancellations will be accepted through Nov. 15, 2020. After Nov. 15, 2020, 90% of the gross lodging will be refunded if notice of cancellation is made:

  • Under the terms outlined in our COVID-19 Cancellation Terms (see below)
  • By Nov. 15 of current year for Christmas and New Year's rentals
  • 30 days prior to the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • 60 days prior to arrival for all reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • After Nov. 15 of current year for Christmas and New Year's rentals
  • Within 30 days of the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • Within 60 days of the arrival date for all reservations of 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

COVID-19 CANCELLATION TERMS

In the case of the bulleted instances below, 90% of the gross lodging will be refunded to the guest with written notice at least 24 hours in advance of arrival:

  • Government-mandated travel restriction (guest's place of residence or Aspen)
  • Government-mandated shutdown of lodging operations and/or total ski resort closure
  • Government-mandated quarantine requirement upon arrival for more than half the rental period

TRAVEL INSURANCE

We strongly recommend the purchase of travel insurance to protect your Aspen vacation, especially during pandemic conditions. Purchase a Trip Preserver package, our choice for vacation rental travel insurance with coverage for trip cancellation and trip interruption events. For more information, contact our Reservations Department at (970) 920-2010 or reservations@friasaproperties.com.

Covered trip cancellation / interruption events include sickness, cancelled flights due to inclement weather, injury, etc. Additionally, below are a few specific events that may be eligible for reimbursement:

  • A guest, traveling companion, or family member not traveling with the group, is diagnosed with a sickness, including COVID-19, and a physician restricts travel, the guest and /or traveling companion may be eligible for a reimbursement for their trip cancellation / interruption.
  • A guest or traveling companion requiring medical services, including medical needs from COVID-19 symptoms, may be entitled to $25,000.00 of paid medical expenses for medical services incurred during their vacation stay.
  • A guest or traveling companion is exposed to an infectious disease, including COVID-19, and receives a positive test accompanied by an attending physician's written restriction of travel, the guest and / or traveling companion may be eligible for a reimbursement for their trip cancellation / interruption. Please note, a self-quarantine is not a covered event.
  • A guest or traveling companion experiencing a job loss after one full year of employment (excluding self- employment) may be eligible for a reimbursement for their trip cancellation/interruption.

For more information, click here.

Taxes: Taxes and service fees are not included in the quoted nightly rates.

Housekeeping Services: To prioritize our most effective guest safety measures, we are offering light housekeeping services for economy, standard, and deluxe rentals while guests are in-house. (Premier rentals receive full daily housekeeping services.) Housekeepers will visit rentals daily to make beds, replenish towels, and remove trash. Guests are required to specify a time slot at check-in and vacate their unit while housekeepers provide this service.

Check-In/Check-Out Time: Check-in time is 4 p.m., and check-out time is 11 a.m. Early check-ins and late check-outs cannot be accommodated at this time. If a guest stays beyond check-out time, we reserve the right to charge a fee of up to the full nightly rate.

Airport Transportation: Transportation fees are not included with Independence Square reservations. Should you need assistance setting up your airport transfers, please call the front desk.

Late Check-In Information: Should you arrive after hours, please pick up your check in packet located in the after-hours drop box. (Please contact the front desk for current season hours during your stay.) Should you need additional assistance, please use the phone located at the front door to call our night service at (866) 315-2231.

Sports Equipment Storage: Please be courteous to our owners and use the locker area for sporting equipment such as skis, snowboards, ski boots, poles, bicycles, cleated shoes and all other outdoor items. These items are prohibited from the lodge rooms. Please feel free to call in advance or check with the front desk upon arrival to be familiarized with our facility's storage.

Condominium Disclosure: Frias Properties of Aspen is a rental agent for condominiums and hotels that are independently owned. The nature of this relationship is that we cannot completely control the use of the accommodations we manage. Although problems are rarely encountered, we must reserve the right to change condominiums up to and including day of arrival.

Showings: We reserve the right to show any unit for rental or sale on a 24-hour notice from 9 a.m. to 5 p.m. each day. We will make every effort to contact the guest and arrange the showing with them.

Pets/Service Dogs: Pets are not permitted in our vacation rentals. Certain rentals will consider pets with approval and security deposit. If a pet is discovered in a rental, there will be a minimum fee of $500 per night. Service dogs must be disclosed to Frias Properties, and required paperwork must be completed in advance of arrival. Any damage caused by a service animal will result in a minimum $500 fee for cleaning or repairs.

Smoking: All properties are 100% non-smoking.

Hyatt Grand Aspen, Innsbruck Aspen, Ritz-Carlton Club, and St. Regis Residences

LUXURY RESORT RENTAL AND CANCELLATION POLICY

FOR SUMMER 2020
(arrivals through Oct. 31, 2020)

Deposit Payment:

  • 50% of the total, inclusive of tax and service fee, is due within 10 days of the initial request for reservation.
  • If reservation is booked within the final-payment-due time period, full payment is required.

Final Payment: Remaining 50% of the total, inclusive of tax and service fee, is due:

  • 30 days prior to the arrival date for all short-term rentals and reservations of 30 days or longer

Reservations with stays of 30 days or longer require payment by check or wire transfer.

Cancellation Policy: 90% of the gross lodging will be refunded if notice of cancellation is made:

  • More than 30 days prior to arrival for all short-term rentals and reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • Within 30 days prior to arrival for winter short-term rentals or reservations of 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

FOR WINTER 2020-21
(arrivals between Nov. 1, 2020 - April 30, 2021)

Deposit Payment: 50% of the total, inclusive of tax and service fee, is due:

  • Within 10 days of the initial request for reservation for Christmas and New Year's reservations
  • By Nov. 1 of the current year for time periods other than Christmas and New Year's

If reservation is booked after Nov. 1, 2020, 50% of the total, inclusive of tax and service fee, is due within 10 days of the initial request for reservation. If reservation is booked within the final-payment-due time period, full payment is required.

Final Payment: Remaining 50% of the total, inclusive of tax and service fee, is due:

  • By Nov. 1 of current year for Christmas and New Year's rentals
  • 60 days prior to the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • 60 days prior to arrival for all reservations of 30 days or longer

Reservations with stays of 30 days or longer require payment by check or wire transfer.

Cancellation Policy: No-penalty cancellations will be accepted through Nov. 1, 2020. After Nov. 1, 2020, 90% of the gross lodging will be refunded if notice of cancellation is made:

  • Under the terms outlined in our COVID-19 Cancellation Terms (see below)
  • By Nov. 1 of current year for Christmas and New Year's rentals
  • 60 days prior to the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • 60 days prior to arrival for all reservations of 30 days or longer

Full forfeiture of entire amount of reservation will apply if reservation is cancelled:

  • After Nov. 1 of current year for Christmas and New Year's rentals
  • Within 60 days of the arrival date for all short-term rentals for time periods other than Christmas and New Year's
  • Within 60 days of the arrival date for all reservations of 30 days or longer

If cancelled property is re-rented during the cancelled time period, refund will be made for the amount re-rented less 10%.

COVID-19 CANCELLATION TERMS

In the case of the bulleted instances below, 90% of the gross lodging will be refunded to the guest with written notice at least 24 hours in advance of arrival:

  • Government-mandated travel restriction (guest's place of residence or Aspen)
  • Government-mandated shutdown of lodging operations and/or total ski resort closure
  • Government-mandated quarantine requirement upon arrival for more than half the rental period

TRAVEL INSURANCE

We strongly recommend the purchase of travel insurance to protect your Aspen vacation, especially during pandemic conditions. Purchase a Trip Preserver package, our choice for vacation rental travel insurance with coverage for trip cancellation and trip interruption events. For more information, contact our Reservations Department at (970) 920-2010 or reservations@friasaproperties.com.

Covered trip cancellation / interruption events include sickness, cancelled flights due to inclement weather, injury, etc. Additionally, below are a few specific events that may be eligible for reimbursement:

  • A guest, traveling companion, or family member not traveling with the group, is diagnosed with a sickness, including COVID-19, and a physician restricts travel, the guest and /or traveling companion may be eligible for a reimbursement for their trip cancellation / interruption.
  • A guest or traveling companion requiring medical services, including medical needs from COVID-19 symptoms, may be entitled to $25,000.00 of paid medical expenses for medical services incurred during their vacation stay.
  • A guest or traveling companion is exposed to an infectious disease, including COVID-19, and receives a positive test accompanied by an attending physician's written restriction of travel, the guest and / or traveling companion may be eligible for a reimbursement for their trip cancellation / interruption. Please note, a self-quarantine is not a covered event.
  • A guest or traveling companion experiencing a job loss after one full year of employment (excluding self- employment) may be eligible for a reimbursement for their trip cancellation/interruption.

For more information, click here.

Taxes: Taxes are not included in the quoted nightly rates.

Reservations Assistance: If you have any questions regarding your reservation, please contact Frias Properties of Aspen at (800) 633-0336.

Airport Transportation: Please call your resort's front desk 24 to 48 hours prior to arrival to arrange your Aspen Airport pick-up.

Late Check-In Information: The resort front desks are open 24 hours a day, seven days a week.

Condominium Disclosure: Frias Properties of Aspen is a rental agent for condominiums and hotels that are independently owned. The nature of this relationship is that we cannot completely control the use of the accommodations we manage. Although problems are rarely encountered, we must reserve the right to change condominiums up to and including day of arrival.

Showings: We reserve the right to show any unit for rental or sale on a 24-hour notice from 9 a.m. to 5 p.m. each day. We will make every effort to contact the guest and arrange the showing with them.

Pets/Service Dogs: Pets are not permitted in our vacation rentals. Certain rentals will consider pets with approval and security deposit. If a pet is discovered in a rental, there will be a minimum fee of $500 per night. Service dogs must be disclosed to Frias Properties, and required paperwork must be completed in advance of arrival. Any damage caused by a service animal will result in a minimum $500 fee for cleaning or repairs.

Smoking: All properties are 100% non-smoking.