Position Overview
The Online Account Manager is responsible for managing online travel agency accounts, optimizing property listings and connections, and assisting guests with vacation rental bookings to ensure a seamless experience. This role combines account management, customer service, and technical skills to maintain strong relationships with travel partners and deliver exceptional guest experiences.
Qualifications:
- 2+ years hospitality and customer service experience
- Knowledge of OTA platforms and channel management
- Strong communication and tech skills
- High school diploma required; college degree preferred
- Passion for promoting Aspen's unique qualities to both new and returning guests
Key Responsibilities:
- Manage all OTA platforms and Inntopia, connections, updates and promotions
- Troubleshoot issues with support teams
- Ensure inventory is updated and consistent across all channels
- Communicate with property owners and internal teams on updates and online performance
- Review new technology options and evaluate current systems to optimize online presence
- Build relationships with travel partners
- Assist with internal website updates to units and amenities
- Assist with incoming reservations via phone, email, and online platforms
- Respond to guest inquiries to ensure a smooth booking process and coordinate with other departments as needed
- Meet with OTA account managers to increase rankings and maximize revenue
Compensation: The salary for this position is competitive and based on experience.
Job Type: Full-time
Benefits:
- Generous commission structure
- 401(k) option with company matching
- Health insurance, dental & vision insurance, HSA
- Ski pass reimbursement option
- Paid time off
- Seasonal bonus
Schedule:
Day shift: Hours of operation are Monday – Saturday, 8am – 5:30pm
Ability to Commute:
Aspen, CO 81611 (Required)
If you're a dedicated professional with a passion for HOA accounting and a commitment to excellence, we want to hear from you!
To apply:
- Download and complete the employee application.
- Email the application to our Human Resources Manager, Krystal Levy