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Guest Safety

With safety and sanitation now at the top of all travelers' minds, our teams have been hard at work examining our procedures for our Aspen vacation rentals.

We have served Aspen visitors for more than 45 years, and the safety of our guests, homeowners, and staff has always been our top priority. Many of our cleaning protocols have been in place for decades.

Plus, vacation rentals have innate features that enhance guest safety:

across common HVAC systems

instead of common hallways*

to prepare meals or unpack/serve delivered items

to enjoy the outdoors in a private setting*

During our community's shutdown, we have updated our practices to ensure we comply with local and federal guidelines. Additionally, we belong to the Vacation Rental Management Association, which gives us unique guidance on how to best serve our guests and homeowners.

Read on for information about our COVID-19 safety measures for our professionally managed Aspen vacation rentals.

Contact-Free Check In Procedures Contact-Free Check-Ins & Check-Outs

Although our Front Desk staff is equipped with PPE and trained to comply with social distancing requirements, we are now offering a contact-free check-in and check-out process for our condominiums and homes. Our Front Desk staff will email you in advance to go over details. For any questions, email or call (970) 920-2000.

  • Registration forms and rental unit information are sent via email.
  • Most of our rentals have keyless entry systems, where guests enter a unique code generated for their stay to gain entry to the condo or home.
  • If your chosen rental has hard keys, we provide keys in a pre-communicated location for you to pick up upon arrival.

Interested in a completely contact-free stay? We can modify our housekeeping services. In this case, we can overstock your unit with cleaning supplies and towels/linens and pick up trash from outside your front door.

Professional Cleaning in Aspen Vacation Rentals Professional Housekeeping by Tenured Staff

Unlike a rent-by-owner stay, your experience with Frias Properties comes with many complimentary amenities and services, including daily housekeeping.

Our housekeepers are all on staff, and we monitor their health when they check in for work each day. They are provided with PPE, including masks, disposable gloves, eye protection, and personal hand sanitizer. Gloves are changed between properties and after certain in-unit tasks.

We have rigorous cleaning protocols that now include disinfection procedures. Here are some highlights:

Each spring and fall, our teams conduct maintenance inspections and deep cleans of all our rentals. This process allows us to fix any broken or worn out equipment and furnishings as well as move furniture and appliances to thoroughly clean all areas of the rental.

NEW: During this season's deep cleans, we removed accent blankets and decorative pillows that cannot be frequently laundered.

Our check-out cleans involve a thorough process to completely reset a rental for the incoming guest. After the housekeeping teams have serviced a condo, home, or hotel room, a housekeeping manager inspects the rental to ensure nothing was missed. These processes are documented in our software system and allow for real-time updates between departments.

We provide full daily housekeeping services for our deluxe, premier, and luxury rentals. Economy and standard rentals receive daily trash and towel service. Guests are required to specify a time slot at check-in and vacate their unit while housekeepers provide this service.

We provide luxury bedding in all our condominiums and homes. Both our linens and towels are professionally laundered using high-temperature washing machines. We have removed decorative blankets and pillows that cannot be laundered frequently.

We stock our rentals with antibacterial hand soap and dish soap as well as extra cleaning spray and paper towels. This allows guests to handle small cleaning issues without requiring housekeeping staff to make extra visits.

NEW: We have removed all printed materials, like magazines, maps, and dining guides, and we are hosting our Aspen activity guides on our website.


Our concierge team is at your service to enhance your stay and increase your safety while you are on vacation. We can coordinate the following services and experiences that may be especially helpful this summer:

Aspen Concierge Services

  • Grocery and liquor delivery
  • Catering, private chefs, or meal delivery
    We can also provide current information about takeout/delivery options.
  • Private transportation
  • Luggage shipping, storage, and delivery
  • Lift tickets, ski/snowboard lessons, and equipment rentals

*Not available in all vacation rentals.